- Complaints may be made in writing, by e-mail, by telephone. We recommend sending your complaint by email for a quicker response.
- We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
- We will send you a written or electronic acknowledgement of a complaint within seven business days of receipt.
- Within four weeks of receiving a complaint, we will send you either: a) a final response which adequately addresses the complaint; or b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
- Write to us: MyPremiumLeads Limited Mor Workspace, Treloggan Lane, Newquay, Cornwall, TR7 2FP - Email: [email protected]